Consent and rights
Rights and Grievances
Handle access, correction, erasure, grievance and nomination requests through six tracked stages, shown through an insurer.
A policyholder asks an insurance company what personal data it holds about him. The DPDP Act gives people the right to access, correct, complete, update and erase their data, raise grievances and nominate someone, and grievances must be answered within 90 days.
In TrustOS every request enters one controlled intake and moves through six stages: received, verified, assigned, actioned, reviewed and closed. Owners are assigned, response periods are tracked, every message is logged, and closure evidence stays with the request for audit.
Key points
- Rights under the DPDP Act
- One controlled intake
- Six stage workflow
- Response periods and closure evidence
Transcript
A policyholder writes to your insurance company asking what personal data you hold about him. The DPDP Act gives people the right to access, correct, complete, update and erase their data, raise grievances and nominate someone. Grievances must be answered within 90 days. In TrustOS, every request enters one controlled intake. It moves through six stages: received, verified, assigned, actioned, reviewed and closed. Owners are assigned, response periods are tracked, and every message to the person is logged. Closure evidence stays with the request, ready for audit.
See it with your data
Show us where your personal data lives. We will show you TrustOS running on it.
A 30 minute walkthrough on Google Meet with someone who knows the Act and the product. You leave with a view of your first phase, the owners and the effort.
Or get a rollout proposal in two minutes- Step 1A 30 minute demo on Google MeetWith someone who knows the Act and the product.
- Step 2Your systems and purposesWe walk one product's personal data through TrustOS.
- Step 3A first phase you can planModules, owners and effort, written down for you to keep.